Terms Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING OR PURCHASING FROM THIS WEBSITE. All users of this site agree that purchase from or access to or use of this site is subject to the following terms and conditions and other laws. If you do not agree, please do not use this site.


Payment Check Out Options

VIPCrowdControlshop.com accepts the following payment types: VISA, MasterCard, American Express, Discover and PayPal. Products will be shipped only when the transaction is approved and completed by the appropriate credit card company.


Shipping Policy and Terms

Our price term is shipping included via UPS ground service or United States Postal Service for majority of our merchandises within US (Excluding Hawaii, Alaska, Virgin Island & Puerto Rico).  Any orders that is placed from our Hawaii Package page will be shipped out via VIP desinated Hawaii carrier.  Any Paypal transactions come through outside of lower 48 states (besides the items from Hawaii Package page) will either be cancelled or customer has the options to pay additional on shippings.  All addresses will need to be a physical address as UPS won't be able deliver to PO Box.  The transit time is range from 2-5 business days depend on the destination.  Expedited Service Guarantee Service or shipments going to Hawaii, Alaska or Canada can be provided with additional cost.  Please contact our customer service team at 888-521-0328 for further information.  Majoriety of the items will be shipped out from our warehouse in California.  We will also be able to use customer's freight selections at no additional charges when requested.  When the order come in as bulk quantities, VIP will also make suitable arrangement with freight carrier to move the merchandises in the most efficient ways and the transit time might take between 2-7 business days depend on the destination.  Orders from Hawaii Package will take between 6~9 business days depend on which sailing schedule (Wednesday or Saturday) is catch.  We reserve the right to choose the most appropriate shipping method to deliver the merchandises.  

Note: Bulk quantities definition varies from each item.  Generally when the overall order quantites exceed 150 lbs or above, VIP might review the final destiations and ship with alternative method, like freight in order to deliver the merchandises with minimial impact on damage.  

Please make sure to include all the necessary information for the address, which including suite #, unit #, apartment #, room # and care of and any other information that will assist the carrier to locate the destination.  Order with incorrect shipping information might incurr additional shipping cost.  

Any claims or damaged order, missing items or just a simple dissatisfaction of VIP Crowd Control Products, here are the instructions to get you taking care:  

  • Simply contact VIP Crowd Control either by phone at 888-521-0328 or email us at sales@vipcrowdcontrol.com within 72 hours upon receipt of the merchandises
  • Provide contact information, purchase order number or VIP invoice number, date of purchase, product type and product operation issue
  • Our friendly customer service representative can generally address the issue same day without delay
  • You may be required to provide pictures of the product failure or damage and retain any damage packages and materials for up to 7 business days
  • If you are directed to return the product due to damage, you must package the product(s) from damage, you will clearly display the assigned RGA (returned goods number) number on the package and you will be required to return the product freight pre-paid to VIP Crowd Control California warehouse for repair or replacement within 14 days from the day the pre-paid label is received.  
  • All unauthorized product returns will be refused and return back to sender at the senders cost with no exception!
  • Any missing items, incorrect items or damage orders will be shipped with our standard UPS ground or USPS standard service as replacement.  

Return Policy and Terms

We accept return if you are dissatisfied for any reasons within 30 days upon receipt of the merchandises.  Any incorrect fulfill order, damage shipment, missing part order, please contact us within 72 hours receipt of products, VIP Crowd Control will provide a prepaid shipping label for the returned merchandises.  Please ship back the merchandises within 14 days upon receipt of pre-paid label.  Full refund will be honored upon receipt and inspected the returned merchandises. All return needs to be it's original package and resell-able condition. Any other returned reasons return shipping will be covered by buyer and refund will be process subject to 20% restocking fee.  If VIP Crowd Control realizes the merchandises retruned was intentional purchase for one time use or for buyer's rental purpose return. WE WILL NOT PROVIDE ANY REFUND.

All custom merchandises ARE NOT returnable or refundable.  


Order might still be cancelled before the shipment takes place.  Once the shipments is picked up by the carrier, any cancellation will incurr additional shipping charges which included freight charges going out and coming back.  

All custom merchandises ARE NOT returnable or refundable.

Federal Sales Tax Policy

VIPCrowdControlShop.com collects sales tax only on the deliveries within California.  Any deliveries outside of California, you are responsible for all taxes that are required within your state, city or federal government.  If you are tax exempt, please contact our friendly customer service provide all necessary information in advances.  It is your responsibility to notify us before authorizing shipment.  


Warranty Information 

VIPCrowdControlshop.com offers all of our products with one year standard free from defects in material and workmanship from the date of shipment. The warranty is void if damage is due to improper installation, maintenance, misuse or misapplication. The warranty is limited to parts only, it does not include labor or freight charges. For more details on warranty information, please call our specialist at 888-521-0328 or email at sales@vipcrowdcontrol.com for more information.


Copy Right

VIPCrowdControlshop.com grant permission to view this webpage and to print individual pages from this site for noncommercial use, provide that you agree to and accept without modification the notices, terms and conditions set forth in this agreement. You may not modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, material, products or services from this site.

Your use of this site constitutes your agreement and acceptance without modification of the notices, terms and conditions set forth herein. In addition, as a condition of your use of this site, you represent and warrant to VIPCrowdControlshop.com that you will not use this site for any purpose that is unlawful, immoral or prohibited by these terms, conditions and notices. If you do not agree and accept without modification the notices, terms and conditions set forth herein, please exit this site immediately and do not proceed to use this site. Other than this agreement and agreements between you and VIPCrowdControlshop.com relating to the sale of products or services to you through this site, VIPCrowdControlshop.com will not enter into any agreement with you or obligation to you through this site and no attempt to create such an agreement or obligation will be effective.


Typographical Error

In the event a product is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or product information received incorrectly from our suppliers, VIPCrowdControlShop.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.  VIPCrowdControlShop.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed or your credit card charged.  If your credit card has already been charged for the purchase and your order is cancelled, VIPCrowdControlShop.com shall immediately issue a credit to your credit card account in the amount of the charge.  Pricing is subject to change without prior notice.  


Disclaimer of Warranties and Limitation of Liability

The information listed on VIPCrowdControlshop.com is provided "as is." We do not warrant, either expressly or by implication, the accuracy of any materials or information provided on this site or their suitability for any particular purpose, and we expressly disclaim all warranties, including, but not limited to, warranties of merchantability or fitness for a particular purpose. Although the information provided to you on this site is obtained or compiled from sources we believe to be reliable, we cannot and do not guarantee the accuracy, validity, timeliness, completeness or reliability of any information or data made available to you or its suitability for any particular purpose.

To the maximum extent permitted by applicable law, in no event shall VIPCrowdControlsop.com and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of VIPCrowdControlshop.com, damages for loss of use, data or profits, arising out of or in any way connected with the use of profits, arising out of or in any way connected with the use or performance of the VIPCrowdControlshop.com website, with the delay or inability to use VIPCrowdControl.com web site or related  services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through VIPCrowdControlshop.com website, or otherwise arising out of the use of VIPCrowdControlshop.com website, whether based on contract, tort, negligence, strict liability or otherwise, even if VIPCrowdControl.com or any of its suppliers has been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied with any portion of VIPCrowdControlshop.com website, or with any of these terms of use, your sole and exclusive remedy is to discontinue using VIPCrowdControlshop.com website.

Please be advised that once you leave our website, your use of the internet will be governed by the terms of use agreements and privacy policies, if any, of the particular site(s) that you are accessing, including those of our operational providers, advertisers, sponsors, and vendors. Neither we nor our respective directors, officers, employees, agents, or representatives will be responsible or liable for:

  1. the content, activities, privacy practices or terms of use of other websites.
  2. any third party collection, use or disclosure practices.
  3. any loss, damage or costs related to any products and/or services offered or provided by operators of other sites. or
  4. any loss, damage or costs that could result from leaving our website.